Chapter 3
Enterprise AI at scale
At JPMorgan Chase I own the product side of the firm's AI and data tools for Analytics, Finance, Risk and Corporate Development. The flagship is a firm-wide knowledge graph with a GenAI layer on top: one set of trusted definitions, and a way for anyone to ask questions of it. Around it sit the tools that make data usable day to day — duplicate-work detection across teams, competitor tracking, news ingestion, and AI-generated company profiles.
What I learnedAt enterprise scale, trust is the product. Governance isn't overhead — it's the feature.